Privacy Policy

Certifyd Building Inspections is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: June 2026

Information We Collect

We collect personal information necessary to provide our services, including:

  • Name, email address, and phone number
  • Property address and inspection details
  • Payment information (processed securely — we do not store card details)
  • Website usage data collected via cookies and analytics

How We Use Your Information

We use your information to:

  • Provide building and pest inspection services
  • Send quotes, reports, and invoices
  • Respond to enquiries and confirm appointments
  • Improve our website and services
  • Meet our legal obligations

We do not sell or share your information with third parties, except trusted service providers (e.g., booking and payment platforms) bound by confidentiality obligations, or where required by law.

Cookies

Our website uses cookies and Google Analytics to understand how visitors use our site. You can disable cookies through your browser settings, though some site features may be affected.

Access and Corrections

You have the right to access or correct the personal information we hold about you. To make a request, call 1300 637 176 or contact us via our website.

Complaints

If you have a privacy concern, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

Phone: 1300 637 176, or click here to get in touch

We may update this policy from time to time. The current version will always be available on this page.